Training is carried out remotely, at the trainee's own desk, using the telephone and Thermeon's Session Shadowing technology. Because an individual can only absorb and retain a finite amount of information within a given time, each hands-on, interactive session is limited to no more than two hours. In these two hours the trainee retains more knowledge than they would during a far longer time spent in a traditional training environment.

For example, a rental agent can receive basic training in only two sessions - a total of just four hours - before they are on the road to becoming fully proficient.

Users of Thermeon's software should not have to call on support very often but when they do they will expect and receive a rapid response. It is so much easier to resolve a problem when the user is working and communicating directly with a member of the support team. This is why Thermeon uses Session Shadowing, which allows the user to follow every step that is being made in the resolution of their problem. After all, a picture, as they say, paints a thousand words.

The progress of any query e-mailed to Thermeon's support team is monitored and tracked on the support web site where searches can be made for past issues that have been raised by other users. Access is also available on-line to a full suite of reference manuals.

Perhaps most important of all is the fact that Thermeon's support staff have a background in the car rental industry. This means that they are not just software experts but understand the day-to-day issues that their customers face.